Effective client management – 1 CPD Unit


In this highly engaging presentation Ian explores general theories and models on client engagement.


Who is this course for?

All Lawyers.

What will you learn?

In this highly engaging presentation Ian explores:

  • General theories and models on client engagement
  • Themes Ian and his colleagues have observed in his practice
  • Ian’s model SACRED for client management in law firms
  • Style
  • Awareness
  • Clarity
  • Reliability
  • Excellence
  • Dynamic

How long is it going to take?

This is a 60 minute course in easy to consume sections, giving you the flexibility to learn when it fits your schedule.

Course Author: Ian Bennett

Ian is a Senior Associate at Sparke Helmore Lawyers. Ian is an experienced workplace lawyer specialising in employee relations, work health and safety (WHS) and coronial inquests. He provides practical and pragmatic advice to help employers effectively manage complex legal issues arising in the workplace.